Legal

Privacy Policy

This policy explains how Aurora Heating ("we", "us") collects and uses the information you provide through this website. Last updated June 2026.

Who we are

Aurora Heating is a gas, plumbing and heating business based at 47/6 Wharton Square, Edinburgh, Midlothian, EH3 9FJ. For any privacy questions, contact us at [email protected] or on 0131 237 9578.

What we collect

When you submit our contact form we collect the information you give us: your name, email address, phone number (if provided) and the contents of your message. Our web server may also keep standard technical logs (such as IP address and browser type) for security and to keep the site running.

How we use it

We use the details you provide solely to respond to your enquiry and arrange the work you've asked about. We rely on your consent, and our legitimate interest in responding to enquiries, as the legal basis for this. We do not sell your information, and we will not use it for marketing without your permission.

How your enquiry is sent

Form submissions are delivered to us by email using a third-party email delivery provider (Mailgun). Your message is transmitted securely for the purpose of reaching our inbox.

How long we keep it

We keep enquiry emails only as long as necessary to deal with your request and for our normal business records, after which they are deleted.

Your rights

Under UK data protection law you have the right to access the personal data we hold about you, to ask us to correct or delete it, and to object to or restrict our use of it. To exercise any of these rights, email [email protected]. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

We use Google Tag Manager to load analytics (such as Google Analytics) that help us understand how visitors use the site. These may set cookies and, where required, load only with your consent, managed through our cookie-consent tool. The contact page also loads an embedded Google Map when you scroll to it, which may set Google cookies. You can block or clear cookies in your browser settings.

Spam protection

Our contact form is protected by Google reCAPTCHA to prevent spam and abuse. reCAPTCHA collects hardware and software information (such as device and application data) and sends it to Google for analysis; we rely on our legitimate interest in keeping the form secure. Its use is subject to the Google Privacy Policy and Terms of Service.